Last updated: March 26, 2026
1. What This Page Is For
This page explains how I deal with refunds for my services.
It applies to custom service work such as website development, WordPress work, web applications, UI and UX work, SEO, writing, design, hosting support, maintenance, and related digital services.
This page should be read together with my Service Terms and Conditions and, where relevant, my Hosting Terms.
2. The Kind of Work I Provide
Most of my work is custom work done to order.
That means I usually spend time planning, communicating, setting up, researching, writing, designing, developing, testing, and revising before a project is fully finished. Because of that, payments made for my time and work already carried out are not treated the same way as returns of unopened physical goods.
3. Refunds Are Not Automatic
A payment made to book my time, begin a project, continue a stage, or cover completed work does not automatically become refundable just because:
- you changed your mind
- your priorities changed
- you decided not to continue
- you took too long to reply
- you no longer need the service
- a third-party platform changed its rules
- expected business results did not happen
- you chose not to use the completed work after delivery
4. Deposits and Advance Payments
If I ask for a deposit or advance payment before starting, that payment is mainly for reserving my time and starting the work.
Once work has started, the deposit or advance payment is usually not refundable.
If you cancel before I begin any real work, I may still keep a reasonable amount for time already spent on discussion, planning, scheduling, research, or setup.
5. Payments for Work Already Done
If I have already completed part of the work, reached a milestone, delivered a stage, or spent time on the project, that part is not usually refundable.
If the project is split into stages, each completed or partly completed stage may be charged separately.
6. When a Refund May Be Considered
I may consider a full refund, partial refund, credit, or fair adjustment in cases such as these:
- you made a duplicate payment by mistake
- you paid more than the agreed amount
- I accepted payment but could not start or continue the work for a reason that was my fault
- I cancel the project for a reason not caused by you
- there is a clear billing mistake
- I agree in writing that a refund is appropriate in the circumstances
If a problem can reasonably be corrected first, I may choose to correct it before issuing any refund.
7. Client Cancellation
If you cancel a project after work has started, I may keep or charge for:
- time already spent
- work already completed
- booked project time
- completed stages
- setup work
- non-refundable third-party costs already incurred
If you cancel early, that does not mean the full amount paid so far must be returned.
8. If I Cancel
If I stop the project for a reason caused by you, such as non-payment, abusive conduct, missing materials, unlawful requests, or long silence, a refund is not usually due for work already done.
If I stop the project for a reason not caused by you, I will act fairly. Depending on the stage of the work, I may offer:
- a partial refund
- a refund of any unearned balance
- a credit toward other work
- delivery of the work completed so far, where appropriate
9. Third-Party Costs
Money already spent or committed to third-party services is usually not refundable.
This includes things like:
- domain registration or renewal
- hosting fees
- premium themes or plugins
- stock assets
- fonts
- paid tools
- software subscriptions
- API charges
- platform fees
- outside licences
If I bought or renewed something for your project, that cost is usually not refundable once the purchase or renewal has been made.
10. Hosting and Renewal Payments
Payments for hosting, domain renewals, maintenance periods, software licences, and similar recurring services are usually not refundable once the service period has started or the renewal has been processed.
If a hosting or renewal payment was made by mistake, I may review it case by case, but I cannot promise recovery of money already committed to outside providers.
11. No Refund for Delay Caused by the Client
A refund is not due simply because a project took longer where the delay was caused by:
- late feedback
- missing content or files
- delayed approvals
- missing access
- changes in scope
- instructions that changed mid-project
12. No Refund Based Only on Results
For services such as SEO, content, design, social media, and similar work, I do not refund simply because the result was different from your personal hope, business expectation, ranking target, traffic target, or sales goal.
What I refund is based on the work agreed and the work actually done, not on a guaranteed business outcome.
13. Asking for a Refund
If you want me to review a refund request, email info@labunhanglimboo.com and explain:
- your name
- the service involved
- the payment date
- the amount paid
- the reason you are asking for a refund
Please include any invoice, receipt, or payment reference that helps identify the payment.
14. How I Review Refund Requests
I will review refund requests honestly and case by case.
When reviewing a request, I may look at:
- what was agreed
- how much work was already done
- whether a stage was delivered
- whether the issue can be corrected
- whether a third-party cost has already been incurred
- whether the delay or problem was caused by you, by me, or by an outside service
- whether any amount remains clearly unearned
15. How Refunds Are Sent
If I approve a refund, I will usually send it through the original payment route where reasonably possible.
Where payment was made through Razorpay, Razorpay says refunds can be full or partial, are generally processed in around 5–7 working days, and cannot be canceled once issued. Final timing can still depend on banks, card networks, UPI, or other payment systems.
16. Chargebacks and Payment Disputes
Please contact me before raising a chargeback or payment dispute.
Many issues can be resolved faster by checking the invoice, project stage, message history, or the exact amount paid.
If you plan to question a payment, contact me first, so I have a fair chance to review the issue. Until it is sorted out, I may pause the work, delay handover, or decline new work.
17. What This Policy Does Not Do
This policy explains how I normally handle refunds in business practice.
It is not meant to remove rights that may still apply to you under the law. The Consumer Protection Act, 2019 includes protections relating to unfair trade practices and deficient services, so this policy should be applied fairly and alongside the law.
18. Changes to This Policy
I may update this Refund Policy from time to time.
The version published on my website will apply to new payments and new projects after that version is published, unless I agree differently in writing for a specific client or project.
19. Contact
If you have a question about this Refund Policy, contact me at info@labunhanglimboo.com or use the contact page on the website.