Last updated: March 26, 2026
1. What These Terms Cover
These terms apply when I host, manage, maintain, or help run a website for a client.
They apply only to hosting-related work. General project rules remain covered by my Service Terms and Conditions.
2. Choosing the Hosting Setup
The hosting setup will depend on the needs of the website.
After reviewing the project, I may suggest the hosting option that I believe is most suitable for the website’s expected traffic, features, resource use, and maintenance needs.
The final decision is yours, but if you choose a cheaper or lighter setup against my recommendation, I will not be responsible for performance problems caused by that choice.
3. Ongoing Costs
Hosting, domain registration, renewals, paid email services, premium plugins, third-party tools, server licences, and similar recurring costs are the client’s responsibility unless I clearly agree otherwise in writing.
If I pay any of these costs on your behalf, you must reimburse me on time.
4. Shared Hosting
If you choose a lower-cost shared hosting arrangement, your website will run on a server environment shared with other websites.
I will not knowingly place websites on the same shared setup in a way that, in my judgment, creates unreasonable underperformance for any site on that setup.
Shared hosting is still a shared environment. That means server resources are not unlimited, and performance may be affected by the nature of the websites hosted there, traffic spikes, maintenance work, or restrictions set by the hosting provider.
5. Access on Shared Hosting
Clients on shared hosting will not be given server control panel access.
If the website uses a CMS such as WordPress, I may provide:
- login access to the website admin area
- FTP or file access where appropriate and safe for the setup
The level of access I provide will depend on the website setup, security concerns, and the support arrangement in place.
6. Private or Dedicated Hosting
If a website needs a private server, VPS, cloud instance, or dedicated server, the full cost of that setup must be covered by the client.
That includes server charges, control panel licences, backup services, security tools, premium software, and other recurring costs linked to that environment.
7. Client-Owned Server
If you want the website hosted on a server, VPS, cloud account, or hosting plan that you already own, you must provide me with the access I need to set up, configure, and work on the website until the project is complete.
If access is incomplete, delayed, restricted, or later removed, I will not be responsible for delays, broken setups, or incomplete work caused by that lack of access.
I am also not responsible for weaknesses, limitations, misconfiguration, poor security, or pre-existing issues on a server you already own or control unless I clearly agree to fix them as part of the work.
8. Resource-Heavy Websites
If a website needs more server power because of its features, traffic, software, media, database load, or plugin usage, it is the client’s responsibility to pay for a hosting plan that can support that load.
This applies especially to websites using many plugins, large media libraries, page builders, custom code, e-commerce features, membership systems, heavy background tasks, or third-party integrations.
If the chosen plan is too weak for the website, I am not responsible for poor performance caused by that mismatch.
9. Domain Names
Where possible, a domain should be registered in the client’s own name and under the client’s own email address so that ownership and renewal control remain clear.
If I help with domain setup or renewal, that does not make me the owner of the domain unless I clearly say so in writing.
You are responsible for keeping your domain registration details accurate and for paying renewal charges on time.
10. Renewal Reminders
If you depend on me to remind you about hosting or domain renewals, I will aim to send a reminder around one month before the known renewal date.
That reminder is a courtesy, not a guarantee.
You remain responsible for making sure renewal payment is made on time. If payment is not received in time, I am not responsible for expiry, downtime, suspension, takedown, late renewal fees, or loss of service.
11. Domain Expiry and Recovery
If a domain expires, recovery may become harder, more expensive, or impossible depending on the registrar, domain extension, and the stage the domain has reached.
I do not control registrar grace periods, redemption fees, deletion timelines, or release rules.
If a domain passes beyond the available renewal or redemption stage, I cannot promise that it can be recovered. ICANN requires renewal reminders for many gTLDs and a 30-day Redemption Grace Period after deletion for most gTLDs, but exact handling still depends on the registrar and extension.
12. WordPress Software Rules
If I host or maintain a WordPress website, I will not install, support, or accept:
- pirated themes or plugins
- nulled themes or plugins
- tampered software from untrusted sources
- commercial plugins or themes used without the licence required by the seller
- software that creates a clear security, legal, or stability risk
Using GPL-licensed WordPress software is not, by itself, a problem. WordPress themes and plugins are commonly GPL or GPL-compatible. The problem is unauthorised, altered, unsafe, or improperly licensed software.
If you choose to install prohibited software against my advice and the website is compromised, suspended, broken, blacklisted, or damaged as a result, that responsibility is yours.
13. Updates
Where hosting or maintenance with me includes update management, I will handle reasonable routine updates to:
- WordPress core
- installed plugins
- installed themes
- PHP version changes where supported by the environment and appropriate for the website
This does not include buying or renewing commercial licences. If a plugin, theme, extension, or service requires a paid licence, the client must buy and maintain that licence unless I clearly agree otherwise in writing.
I am not responsible for a plugin, theme, or feature failing because a required paid licence was not purchased, expired, or was removed.
14. Backups
If backups are part of the hosting or maintenance arrangement, I may keep routine backups according to the setup in place.
Backups are a safety measure, not an absolute promise.
I do not promise that every backup will always be available, complete, recent, or fully restorable in every situation. Clients should keep their own copies of important content, media, data, and records wherever practical.
15. Security and Monitoring
I will take reasonable steps within the hosting arrangement to reduce ordinary security risk.
That may include updates, basic hardening, monitoring, or cleanup steps where those are part of the hosting or maintenance plan.
But no website or server can be honestly described as perfectly secure. I do not guarantee that a hosted website will never be hacked, infected, abused, or disrupted.
I am not responsible for security problems caused by weak passwords, unsafe user behaviour, leaked credentials, third-party vulnerabilities, pirated software, or actions taken outside the hosting arrangement.
16. Email and Third-Party Services
Hosting does not automatically include email hosting, business email setup, DNS changes beyond the agreed work, CDN configuration, external backup systems, transactional email services, or third-party software support unless I clearly say so.
If the website depends on outside providers, I am not responsible for their outages, price changes, policy changes, suspensions, service failures, or technical restrictions.
17. Uptime and Performance
I will use reasonable care in choosing or managing the hosting setup, but I do not promise uninterrupted uptime or perfect speed at all times.
Performance and availability can be affected by hosting providers, server load, maintenance, network issues, software bugs, cyberattacks, traffic spikes, DNS propagation, or other events outside my direct control.
18. Support Scope
Hosting with me does not mean unlimited work of every kind.
Routine hosting support covers only what is included in the agreed arrangement. Extra work such as redesigns, major feature work, large migrations, malware recovery after unsafe client actions, extensive troubleshooting, or emergency work outside the agreed scope may be charged separately.
Unless I clearly agree otherwise, I do not provide guaranteed 24/7 support.
19. Suspension or Removal of Service
I may suspend, limit, or stop hosting-related support if:
- fees are not paid on time
- the website is being used unlawfully
- the website is being used for spam, malware, abuse, fraud, or harmful activity
- the website creates unreasonable risk to the server or other hosted websites
- required cooperation or access is not provided
- a third-party provider suspends or restricts the service
Where practical, I will try to give notice first. But I may act immediately if there is an urgent security, abuse, or legal risk.
20. Ending Hosting with Me
If hosting or hosting support ends, I may remove the website from my hosting environment after giving reasonable notice, unless immediate action is needed for security, abuse, or legal reasons.
It is the client’s responsibility to arrange migration to a new hosting provider before the service ends, unless I have agreed to help with the migration separately.
Migration work may be charged separately unless it is already included in the hosting arrangement.
21. My Responsibility Limits
To the fullest extent allowed by law, I am not responsible for:
- downtime caused by late renewal payment
- expired domains or hosting not renewed on time
- registrar or hosting-provider rules and failures
- software failure caused by unlicensed or unsafe third-party software
- lost rankings, lost traffic, lost sales, or lost enquiries caused by hosting issues outside my reasonable control
- data loss where no backup was available or where restoration was not possible
- delays caused by missing access or delayed approval from the client
Nothing in these terms removes liability where the law does not allow it to be removed.
22. Contact
If you have any questions about these Hosting Terms, contact me at info@labunhanglimboo.com or use the contact page on the website.